There is a lot of noise in retail about disruption, channels, journeys, & experience. With debates on the future of the store, the emergence of new channels, and new technology, many retailers are stuck on a FOMO treadmill, focusing on their own microcosm without a clear understanding of the end goal\u2014the customer of the future.<\/p>\n
What does the customer of the future (who is actually common across many retailers) want from a shopping experience?
\nWhat are other retail verticals doing to serve the same customers and therefore the \u2018minimal viable experience\u2019 required from other verticals?<\/p>\n
How do I re-design my business \u2018system\u2019 to serve the needs of this customer vs. think of channel optimization within my business?<\/p>\n
In a discussion with business leaders, we want to address these questions and help develop a
\na framework to build a playbook to serve the customer of the future.<\/p>\n
Anchor:
\nMukul Bafana, CEO, Arvind Internet<\/p>\n
Panel:
\nAnil Shankar,
\nCCA & VP – IT, Shoppers Stop<\/p>\n
Deepak Kishanchand,
\nHead – IT, South Asia & Middle East, Levi Strauss<\/p>\n
Lalit Agarwal,
\nCMD, V Mart<\/p>\n
Mahadevan Iyer,
\nSVP – Customer Loyalty & Analytics, and Business Transformation, Lifestyle – Landmark Group<\/p>\n
Mridumesh Rai,
\nPresident, Sara Futura Group<\/p>\n
Pawan Sarda,
\nGroup Head- Digital, Future Group India<\/p>\n
Rahul Vira,
\nCEO Skechers South Asia<\/p>\n